James Torrance
VP Merchandising, BrightPlay Retail Group
52%
gross margin · category #1 in chain
Their situation
BrightPlay runs 64 stores, and their store-brand toy line was quietly eating margin. An overseas agent passed their orders to a third-party factory, added 9% on top, and quality drifted between batches — the plush fabric changed mid-season and store managers were fielding complaints. They came to us to build the category properly instead of buying catalog designs.
What we did
We started with a category feasibility review — which toy segments could carry real margin without going head-to-head with the national brands on the same shelf. Our design team then built 22 original SKUs across plush, wooden toys and building blocks: original characters and packaging, not existing molds. All patterns, Pantones and fabric weights were locked into a digital spec before production, and inline QC ran at four checkpoints so unit 5,000 matched unit one.
The result
The line launched with a store-brand plush at $19.99 sitting directly beside a $34.99 national brand. Customers pick it up, compare, and put the national brand back. The category is now #1 in the chain at 52% gross margin — and reorders ship identical, because the spec is archived, not remembered.
"We spent years paying an agent to deliver inconsistent quality. LeelineToys sat in our design reviews, told us when we could push quality up without moving the price, and shipped 22 SKUs with zero quality escalations. Our own brand now outsells the national brand it sits next to — that never happened with a trading company."
— James Torrance, VP Merchandising, BrightPlay Retail Group